Employee experience is the end result of each and every touch point, interaction, and exchange that employees have with the organization from their very first contact with a recruiter until the completion of their employment term with the company. It comprises job security, working environment, employee benefits, appraisals, training, professional development, and more. Employees want to have an engaging and satisfactory work experience and when organizations take care of their employees, they garner considerable financial benefits because happy employees are more productive and have longer tenures.
According to a study by Deloitte in 2017, almost 80% of employees rated employee experience (EX) as extremely significant. 22% reported that their organizations were successful in providing a better employee experience (EX), and 59% confessed that they were not ready to address the EX challenge.
There is a huge difference between understanding what a good employee experience is and actually taking steps to provide it. Most companies let their employee experience just take place and do not actually set out to design it in a manner that will create positive engagement with the employees. Enhancing employee experience at your organization is not a very challenging task and by taking the below steps can ensure that your employees receive a great experience.
1. Asking Employees about Their Requirement
To change things for the betterment of employees, it is important to understand first what they think and want. It can be related to any unpleasant experiences in the past or what are the things in the office that they would like to see change in the future. Learning will aid you to see through the challenges and problems from the perspective of an employee and it will be very useful to analyze the possible solutions better and know how to execute them. So, one useful way to do this is using employee surveys and feedbacks. ‘Pulse’ surveys providing easy and frequent feedback every month or week and can be used for this. These surveys can be done very quickly and the collected data can be used to identify trends.
2. Define Your Goals and Outcomes Properly
After you have identified the opportunities and the problems related to the employee experience, it is good to examine what matters most to the employees and then set goals accordingly to solve the problems faced. Budgets and other limitations must be accounted for so everything can be scrutinized carefully, enabling you to set clear goals in relation to the employee experience. Next attach these goals and objectives to outcomes you want to achieve from the employee experience design. For instance, what outcomes are you expecting from having new technology installed? What are the outcomes you want from the performance reviews? Depending on the competition, workforce, and profile of your company, you will be able to do quite a lot of things better than others and so it is important to focus on your strengths.
3. Track, Evaluate, and Develop
Employee experience should be tracked and measured to make your business successful. What can make the lives of your employee better? Is there anything that is creating a negative impact on them? It is important for you to touch base with your employees continuously to understand what is going on and build your strategy accordingly to develop and improve your organization’s employee experience.
4. Identifying the Key Improvement Areas
It is important to focus on these three key factors to enhance employee experience in an organization:
Good Technology: A good technology must be used for improving the lives of employees. Digital communication systems and tools have flexible options which mean that the employees do not have to follow the grind of the traditional working day.
Proper Working Environment: Work environment plays a crucial role in a positive employee experience and can have a major impact on how well they are doing it. Many organizations are noticing that investing in working environment pays a huge surplus.
Workplace Culture: A workplace culture can be both negative as well as positive, depending on the way it is perceived by employees. People start understanding a company culture only when they start working there. After starting to work if they realize that they do not like the culture, then this will affect the overall productivity and their negative attitude could also influence others morale. So, the best idea is to explain your company culture clearly with defined goals and values so the potential candidates understand what they are entering into before taking the job.
To Sum Up
Leveraging various technology tools, namely SutiHR helps you to determine the ‘pulse’ of your organization throughout the year, will make you learn about the expectations and needs of your employees. This feedback will elucidate a clear picture of employee engagement and make you easily craft the action plans and address the issues whether it’s related to development and learning, compensation or recognition.