Credit Cards - FAQ

  1. What is a CVC/CVC2 code?
    CVV2/CVC2 code is a type of online transaction security code. It is required for transactions without the physical use of the card such as internet purchases. CVC/CVC2 code is located on the back of your card - the last three-digit number located on or above the card's signature line.
  2. Does an online store have access to my Credit Card information?
    No. Internet stores don't have access to your Credit Card numbers and/or other payment data. All the information about your card goes directly to a secure server through a secured online form.
  3. What is Credit Card authorization?
    Credit Card Authorization is the process of checking whether the card holder's account has sufficient funds to make a transaction. A positive authorization is blocking the amount needed for the transaction and reducing the available balance.
  4. What is a server certificate and who issues it?
    Server Certificate is issued by companies which provide authentication of existing companies or business. Issuing such a certificate for the means that our company has been verified and recognized as credible.
  5. What is a Credit Card chargeback?
    Chargeback is a refund of money from a service provider to the card holder's account after a complaint process has been completed. In other words, it means reversing a card transaction. Chargeback is made at the request of the card holder after making a complaint to the bank.
  6. What is a Credit Card limit?
    Credit limit is a specified maximum amount of debt to which the card holder is allowed to make transactions. The limit depends mainly on fees and charges associated with the use of a Credit Card. Exceeding the limit usually results in paying a penalty.
  7. What is a grace period?
    Grace period is an interest-free period during which you don't pay interest on non-cash transactions, provided that the entire debt will be fully repaid within the time specified in the Credit Card statement.
  8. What is a balance transfer?
    Balance transfer is transfering existing balance of your previous card to your new card. The outstanding debt from your previous card will be then paid off by your current issuer and added to your Credit Card bill.
  9. What is an APR?
    APR (Annual Percentage Rate) is a measure, expressed as a percentage, which shows how much your credit costs you anually.
  10. What should I do if my Credit Card has been lost or stolen?
    You should immediately report your missing Credit Card to the card issuer. In case of most issuers, you will find the customer service phone number on your Credit Card statement. If you can't find your card, remember to prepare your account number and the date you noticed your it went missing.

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